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Find information about your rights, how to make a complaint, or get answers to common questions about digital financial services.
Your Rights in Digital Finance
As a consumer of digital financial services in the European Union, you have specific rights that are protected by EU regulations. EDFA works to ensure that these rights are respected by all providers of digital financial services.
Key Consumer Rights
The right to clear, understandable information about financial products and services, including fees, risks, and terms and conditions.
Learn moreThe right to control how your personal and financial data is collected, used, and shared by financial service providers.
Learn moreThe right to secure financial services with appropriate safeguards against fraud, cyber attacks, and unauthorized access.
Learn moreThe right to file complaints and seek redress when things go wrong with digital financial services.
Learn moreInvestment Scam Warning
Fraudulent crypto investment platforms targeting EU consumers
18 May 2025
Phishing Alert
New wave of phishing emails impersonating major EU banks
15 May 2025
Consumer Guides
Guide to Crypto-assets
Understanding cryptocurrencies, stablecoins, and tokens: what they are, how they work, and what risks they involve.
Digital Banking Explained
A guide to digital banks, mobile banking apps, and online banking services, including security tips and consumer rights.
Online Financial Safety
Practical tips for protecting yourself online, recognizing scams, and keeping your financial information secure.
Frequently Asked Questions
Educational Resources
Digital Financial Services: Your Rights Explained
A comprehensive guide to consumer rights in digital financial services under EU regulations.
Staying Safe Online: A Guide to Digital Financial Security
Practical advice for protecting yourself from online financial fraud and scams.
Understanding Digital Payments
An overview of different digital payment methods, their features, and how they're regulated.